Dawson Jones Frequently Asked Questions
Do I need a business license to shop at Dawson Jones?
Do I need a business license to shop at Dawson Jones?
No, you do not need a business license to shop with us. We are open to the public.
What is the shipping turn around time?
What is the shipping turn around time?
For small orders, normally shipped as parcels, we normally ship in 1-3 days.
For large orders, normally shipped via freight truck, we normally ship in 3-5 days.
Is there a wait for pick-up items from the store?
Is there a wait for pick-up items from the store?
If you have placed an order online with in-store pick up, you will need to wait for the confirmation email that your order is ready. This will depend on the size of your order.
If you place an order while in the store, you will normally be able to take your items with you that day, unless it is a large order. This varies from order to order, and you will need to ask your sales associate if this applies to you.
What if I'm a reseller?
What if I'm a reseller?
If you are looking to purchase items for resale purposes, we must have a copy of your state’s resale tax certificate on file. Please see this page for a list of exemption documents. Please email any exemption documents to accounting@dawsonjones.com. Once your documents have been approved you will be able to make tax exempt purchases in store and/or over the phone with one of our sales associates. For over the phone sales, please contact our sales department at 800.418.1954 Ext. 1. If you are already working with a member of our sales team, please find their contact information below:
o Mario – 678.804.4063 mario@dawsonjones.com
o Leo – 678.804.4068 leo@dawsonjones.com
o Kim – 678.804.4173 kim@dawsonjones.com
o Madelin – 678.804.4103 madelin@dawsonjones.com
There is not an option for sales tax exemption for orders placed through our website.
Do you still sell or purchase used fixtures?
Do you still sell or purchase used fixtures?
No, we no longer sell or purchase used fixtures.
Is there a minimum purchase?
Is there a minimum purchase?
No, we do not have a minimum purchase requirement.
What forms of payment do you accept?
What forms of payment do you accept?
We accept all major Credit/Debit Cards: Visa, Master Card, Discover, and American Express.
We also accept Cash, Wire Transfer, ACH, Zelle, and Apple Pay.
What is your return policy?
What is your return policy?
We offer a 30 Day No Hassle Return Policy - Please CLICK HERE to read our full return policy.